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  • Service: 757-490-1111
  • Sales: 757-490-1111
  • Preowned
  • Audi
  • Volkswagen
  • Porsche
  • BMW
  • Toyota
  • MINI
  • Honda
  • Scion
  • Jaguar
  • Hyundai
  • Land Rover

Checkered Flag

DEALERRATER DEALERSHIP REVIEWS OF CHECKERED FLAG


We are Open and Up-Front and we encourage you to be too!

Here are some of the most recent things people have been saying about Checkered Flag on DealerRater.com


Sales (New)

I recently purchased a new Toyota Tundra from this dealership.It was the best buying experience of my life.The entire staff is friendly and helpful.The buying experience is low pressure.I also obtained a very fair price.The Tundra itself is the best truck on the market.Toyota reliability and cutting edge craftsmanship.I want to thank Bill,Ryan,and Mike for their help and professionalism.
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Sales (Used)

Purchased a Toyota from Checkered Flag Toyota On April 2, and can't say enough about the service we received from this dealership. Our salesman, Travis Robinson, was amazing. Have been buying cars since the late 50's, and this was the best experience we have ever had with a salesman and dealership. The team leader and business manager were also amazing. Took the car in for some service on Monday, and Bill Peterson took care of everything for me. The young lady at the car rental area was great. Everyone we had contact with was simply "GREAT". Will never go to another dealership. Everyone EXCEEDED OUR EXPECTATIONS. The Ivans
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Sales (New) - Chesapeake, VA

When you're shopping for a car, the experience you have at a dealership can make all the difference. Lucky for me, Terrence Blake was awaiting my arrival and made my car shopping process less stressful and pleasant. Terrence did an amazing job helping me figure out the best vehicle for my wants/needs. Terrence embodies the best practices of customer service that make car shopping easy and enjoyable, which is extremely important in the business of trust. If you're looking for a Toyota or Scion, go see Terrence Blake at Checkered Flag Toyota/Scion.
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Service

An update on the service I received today - Friday, 6 FEB 15 at Checkered Flag Toyota: I dropped my car today for a 30,000 mile maintenance on my 2011 Toyota RAV4. Upon picking up my car in the evening, I discovered the following: 1) I was promised that they would do a Virginia State Inspection since mine currently expires this month in February. Upon picking the vehicle up at closing, inspection was never performed. The Service Consultant apologized and had now answer as to why it was not done. I do appreciate his efforts of offering to do the state inspection for free. I now have to schedule additional time in my tight schedule to come back a second time to have this redone. 2) My college graduation tassle that I use as a decoration in my vehicle (it hangs off the rearview mirror) was completely ripped of it's cord. Mind you that this graduation tassle was a gift when I graduated from college back in 2003 and cannot be replaced. Furthermore, the cord was completely ripped off from the main body of the tassle so I can't even create/tie together a new make-shift cord to allow it to hang from the rear view mirror. 3) I have an electronic gate opener used attached to the windshield of my vehicle via suction cup. The electronic gate opener is used to open up gates of my apartment complex so that my vehicle may enter upon arriving home. Guess what, that device is now gone. So not only do I have trouble getting through my apartment gates upon arriving home, but it is a $30.00 service fee from my apartment complex to get it replaced. I can deal somewhat with the inconvenience finding time in my work schedule t return a second day to have my Virginia State Inspection finally initiated as originally promised, but it's difficult to wrap my head around that a valuable, irreplaceable college graduation gift item in my vehicle was destroyed. In addition, the electronic garage door opener will now have to replaced via money out of my own pocket. Since when did it become part of a 30,000 maintenance to damage/destroy items within a customer's vehicle?
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Sales (New)

Josh did a fantastic job in providing all of the information I needed to make an intelligent choice in selecting the right vehicle for me. He knew the answers to all of the questions I asked and worked extremely hard to provide information as fast as possible. He has an outstanding personality and very respectful. I would not hesitate to work with Josh again in the future.
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Service

The service here is outstanding and I'm glad that I bought the car here, so that it can be serviced regularly at Checkered Flag, even though I live out of the area now. When I went for my first 5,000-mile maintenance for my new car that I just bought in August, I was greeted by nothing but prompt, courteous, helpful, and friendly service. I had a mysterious noise that I also needed checked out and went on a short 5-minute ride with a nice mechanic to try to recreate it. Unfortunately, it never resurfaced, so we never could diagnose it. In addition to that, I didn't have a pin stripe detail on the passenger side of the door and asked them how much it would cost for it to be applied to the car. I assumed that it got washed out with the last professional car wash that was done. Come to find out from the guy that applies the pin stripes, that it was never applied to the door which was strange. They did it for free, on top of the 5,000-mile service, noise diagnostic, and complimentary car wash! Overall, I would highly recommend this place to anyone for setting up service at any time. It's got a friendly and helpful staff, atmosphere, and a comfortable waiting area. This is a 360-degree turn from the attitude at the sales department (which needs its own review for another time). If it weren't for the amicable service staff, my overall review for Checkered Flag Toyota would've been a complete thumbs down. I highly commend the service staff for all of their help and friendly demeanor, besides good work. I look forward to the next service appointment in the near future.
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Sales (New) - Dallas, TX

While most dealers try to argue with you and fight you tooth and nail to get the best price they can get, Rob Conway at Checkered Flag fought with me! I came into the dealership to test drive several vehicles, but I ended up heading inside right after I test drove the 2015 Rav4. Rob was informative and was so educated on all Toyota vehicles, not just the Rav4. He helped me walk through the process, since it was my first time buying a vehicle, and answered all questions I had. Even after I drove away, he called to make sure I didn't have any other questions. When I did, several days later, he was quick to respond and was very attentive. I highly suggest Rob as a sales person, especially if you are tired of the frustrating feeling you get when buying a car. Several family members are looking for cars as well, and I will surely be sending them to him.
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Service

Thank You Jim Graebner for making sure I was completely satisfied with the work that was done on my 2012 Camry Se. Your customer service is "Outstanding" and I will highly recommend you to friends, family, and colleagues. For any customer who visits the Checkered Flag Body Shop, I highly recommend you ask for Jim Graebner. Thanks Again!
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Sales (New)

These guys rock! Our sales guy worked with us to get our monthly payments and down payment both at places we felt comfortable with. They found discounts that we didn't even know existed that we were eligible for and our sales consultant Doug spent two hours with us after they closed (on a Sunday!) to make sure the final paperwork went smoothly and to walk us through some of the features in the new car. I'd highly recommend them to anyone looking for a Toyota.
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Service - Virginia Beach, VA

I plan on recommending others to Checkered Flag Toyota after the service I received today. I came in to get my tires rotated, and to have my engine under cover splash guard repaired since it was beginning to hang/droop from the car body. It was just minutes to closing time at 6 PM. They're auto technician/mechanic Brent Marsh still took my car in at closing time. In mere minutes my car engine under cover splash guard was completely fixed with new screws. Mr. Brent Marsh could've easily turned me away and pack up shop but he chose to take care of my needs as a customer. Because of the efforts of Mr. Brent Marsh, I plan on returning to Checkered Flag Toyota for my 20,000 mile maintenance.
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