I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Geoff is amazing! He was able to help me the last few visits checking out my options for the Santa Fe and was able to give me the best deal for the vehicle. We are glad to be a Checkered Flag 🏁 Customer

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% ... Read More

Full review text opened.

Google - Nov 2, 2026

Cam immediately flagged my mom and myself down upon our arrival to the dealership. He was attentive, and explained everything up front regarding rebates + monthly payments + credit unions + all of the checkered flag benefits/ rewards. This has been the best experience that I’ve had at a dealership. No haggling, very straight forward process which I couldn’t have asked for anything better. I was adamant about wanting an atlas or the cross-sport, but Cam actually showed me the Tiguan and I fell in love with it immediately. He made sure all of my needs were met, and he showed 100% detail to all of my questions, concerns, and asks.

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they ... Read More

Full review text opened.

Google - Nov 2, 2026

We have a 2022 VW Atlas that wouldn’t accept the software update for the infotainment system. Southern Volkswagen was where we took our Atlas because we live in Chesapeake and it was convenient. We took it to them and they weren’t able to update the software. They informed us that the infotainment system needed to be replaced and wanted to charge us $1,900 since the vehicle is out of warranty. We argued that regardless of the expired warranty, we should not be having to replace the infotainment system on a 4 year old VW. They told us there was nothing they could do. We decided to contact Checkered Flag’s service department to see if they could help. The Service Manager, Will, told us to bring it in and they would see what they could do. We dropped it off and came back at the end of the day, and they’d fixed it. The mechanic named Greg was able to get the software uploaded. We were so appreciative for them going above and beyond to help us, when Southern wouldn’t. We will be going to Checkered Flag VW from now on. Thank you Will and Greg!

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.