Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

Wonderful experience at Checkered Flag in VA beach. We worked with Michael who is fabulous! There is no haggling what you see in the window is the price you pay. We bought the SUV for my husband but I’m now planning on coming back when it’s turn to purchase a new car. Again thank you Michael.

Love Cam, he was amazing and patient.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Knowledgeable,professional,courteous and patient Customer Service oriented Highly recommend

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Geoff was very knowledgeable of the vehicles. He made this much less stressful than I had envisioned when switching to electric. He listened to our families needs and helped us make a solid informed decision. Nothing felt like a sales pitch but felt like a solution. Thanks Geoff. We’ll be back when we switch my wife’s car.

I had an appointment but it still took over an hour for the technician to get to my vehicle. Very disappointing. Waited for hours. Had to leave without getting my car fixed because the wait was too long (MIND YOU - I HAD AN APPOINTMENT) and I had to get to work 👎

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT