Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Chris was excellent in helping us buy the car we wanted and get our other car traded in. He’s incredibly personable, but also very professional. He made buying a car fun, which is pretty hard to do. You should appreciate young talent when you have it because he’s destined for great things! Thanks Chris!!

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More

Full review text opened.

Google - Nov 1, 2026

My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, and I'd 100% recommend dealing with Checkered Flag!

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag ... Read More

Full review text opened.

Google - Nov 1, 2026

Carl Dyson at Checkered Flag Honda was great. Very helpful and friendly. He answered all my questions and addressed all my concerns. He even let me take a second, extended length, test drive to ensure I was completely comfortable with the vehicle. Additionally, I was very impressed that they responded very quickly to my email requesting a written out-the-door price, then honored that price to the dollar. Their up front pricing policy with no haggling makes the process much more user friendly. Finally, I've been researching the Honda Ridgeline for months, and the price I got at Checkered Flag Honda was amazing - lowest I could find within 100 miles of Virginia Beach.

Collin was great to work with, answered all questions,multiple test drives,very knowledgable,was not pushy,easy to talk with. Pleasant to do business with. Didnt spend long at dealership to complete transaction

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

Full review text opened.

Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."