Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

Sold me defective car, told me wasn’t their problem and denied any liability or responsibility. Could have killed me or others. Look up unintended accelerations on BMW SUVs, people have died and there’s currently a class action lawsuit out against them. Recalls on airbags. Don’t put your life at risk and get any of these cars.

The staff was very friendly and kept me abreast of when my vehicle would arrive. Helped me from start to finish and answered every question I had. Super transparent. Loved it! Would 100% recommend.

My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y ... Read More

Full review text opened.

Google - Oct 29, 2026

(Translated by Google) Vanessa Bermudez was a very attentive, Spanish-speaking salesperson who answered all my questions. She was transparent in explaining the warranties, prices, and approximate monthly payments. If you speak Spanish and need to buy a car, I highly recommend her. She's honest and gets you the best deal for your budget. (Original) Vanessa Bermudez Fue una vendedora muy atenta de habla espanol y me aclaro todas las dudas, fue transparente en la explicacion de las garantias precios y pago mensual aproximado. Si hablan espanol y necesitan comprar un auto se los reomiendo. Te vende sin enganos y consigue la mejor oferta para tu presupuesto.

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a ... Read More

Full review text opened.

Google - Oct 29, 2026

Martene was absolutely amazinggg! I went in for a state inspection as I usually do since buying my first car from here 5 years ago. As I was waiting, I browsed online at the new inventory on the lot since it was raining. I seen a gray jeep that I decided to walk to lot to see in person. After wandering the lot and finding the jeep, I went inside to see if anyone would offer assistance. I was greet again by a gentlemen, whose name I didn’t get, and he introduced me to Martene. I originally just wanted a look inside, but Martene said she would grab the plates as well in case I wanted to test drive it. I already knew if I seen the jeep, I’d want to look inside. If I looked inside, I’d want to test drive it, and if I test drive it, we’d be at her desk crunching the numbers and signing papers. I wasn’t a hard sell. In fact, no selling was needed as I already knew what I wanted or so I thought. I declined the test drive; however, Martene came back with the plates and stated there was another jeep at another dealership close by. I declined to see the white jeep, and Martene asked about test driving it again. I reluctantly agreed but stated I would just ride in the passenger seat. As we were test driving the gray jeep, I began to voice what I didn’t like about it to convince myself not to buy another car. Martene casually compared the features of the gray jeep as well as the white one and mentioned how I’d see it shortly. A little annoyed that we were driving to see the white jeep, I remained confident that I wasn’t buying a car that day. When we arrived at the dealership shortly after, Martene was having difficulty locating it on the lot and mentioned they might’ve sold it. Relieved we were about to circle the lot to leave, I spotted it and instantly fell in love! As I eagerly got out the gray jeep, Martene went to get the keys to the white one. When I opened the doors, I knew I had to have it. It was literally my dream car; the price was right, and there was no pressure! Martene casually asked if I wanted to drive the white one back while she drove the gray one. I decline. We left the gray jeep and headed back to the dealership. After crunching the numbers, I left to sleep on it as I had no intention on buying another car. I returned the next day to claim my new baby, and Martene was patiently waiting for me. I brought both my dream cars from Checkered Flag Hyundai and coincidentally, neither are a Hyundai. I can’t thank you enough Martene, and while I don’t plan on buying anymore cars, I will always recommend this location. The staff is wonderful, and they don’t work for commission, so they’re not pushy. In fact, Martene was very calm and handled my indecisive impulse very well. I might let her sell me another car in 5 years.

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

How does a dealership not know how many quarts of oil a truck that they manufacture takes at time of the initial estimate. Got charged an additional $35 for an oil change than what was quoted.