I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

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Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

DealerRater - Nov 5, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Read at DealerRater

Toyota Checkered Flag on the BLVD still stands by their customers and makes it right!!!

Just do yourself a favor and keeping driving down Va Bch Blvd until you get to Hall Honda in Virginia Beach. I went to checkered flag for my 5,000 and 10,000 and was treated like I didn’t know what I was talking about. They didn’t even follow the notes from the employee I spoke with over the phone. Told me they would give me a car wash and free tank of gas. I never went back. It wasn’t worth my time, energy or stress. Hall Honda was so smooth and easy and they actually LISTENED to me.

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After ... Read More

Full review text opened.

Google - Nov 4, 2026

All of the service staff and the sales people and manger are wonderful, my reasoning behind three starts is because of the poor cleaning job my car has constantly had anytime it gets washed here. When my husband and I bought the car last year we spent extra money for the detailing package just to have the car come back with swirl marks and scratches that weren’t on there before. The manager was kind enough to give us part of our money back for the detail as well as having it professionally detailed else where. That was great! After that incident though I no longer feel comfortable with letting them clean or even rinse off my car. Yesterday I brought it in the get inspected and they washed my car without asking me if that’s what I wanted. My car now had water spots and streaks all over it now that were not there before. I don’t mind having to clean my own car. My issue is that I was not asked first if I wanted my car washed and then I get it back looking dirtier than what it was.

Geoff was great. Went on a test drive together and showed me all the features of the car. Was not pushy about a sale that day. Had a great experience.

Best dealership I’ve ever been to! Stephanie was super knowledgeable, patient, and easy to work with! Thank you!

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More

Full review text opened.

Google - Nov 3, 2026

I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a better service advisor. BMW is lucky to have him!

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier ... Read More

Full review text opened.

Google - Nov 2, 2026

Months of frustration, conflicting diagnoses, and absolutely no accountability. I brought my Volkswagen Jetta GLI to Checkered Flag Volkswagen in Virginia Beach because of significant brake vibration and noise. I paid for a diagnostic evaluation, expecting a clear explanation of the problem and the findings supporting it. Instead, I began what has become months of frustration. The dealership recommended replacing the brakes and rotors. I was initially told by phone that the aftermarket rotors were too large for my vehicle. However, the diagnostic paperwork I paid for contained no measurements or documented findings supporting that explanation. When the parts supplier requested written documentation to evaluate my warranty claim, I returned to the dealership for clarification. Despite repeated calls and messages, I struggled to obtain the information I had already paid to receive. After escalating my concerns to the general manager and Volkswagen Corporate, I received additional explanations involving improper installation, corrosion on the wheel hubs, and eventually insufficient lubrication allegedly causing the rotors to warp. These explanations were never adequately reconciled with the original claim that the rotors were incorrectly sized. I was also criticized by service management for purchasing reputable aftermarket performance brake components rather than OEM parts. My choice of parts should not excuse inadequate communication or inconsistent diagnostic findings. Volkswagen Corporate became involved, and I attended an additional meeting with dealership management. Ultimately, I was told what I already knew: the brakes and rotors needed replacement. Despite the considerable time, expense, and inconvenience involved, I received no offer of reimbursement, discounted repairs, or meaningful assistance toward resolving the situation. Meanwhile, my vehicle continues to experience severe vibration when braking and persistent squealing. I do not expect a dealership to warranty parts it did not sell. I do, however, expect an authorized Volkswagen service department to provide accurate, documented diagnostic findings, communicate professionally, and take accountability for the services customers pay for. After months of attempting to resolve this privately, I am deeply disappointed in both the dealership's handling of this matter and the lack of a meaningful resolution. I cannot recommend this service department based on my experience.

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they ... Read More

Full review text opened.

Google - Oct 31, 2026

Awful customer service. Their system for tracking customers is awful, dropped a car off for state inspection they said it would be done that day. I call that day, cant get through to a real person, I leave a message for the service rep and the service dept. I call back the next day leave 2 messages again. Cannot get to a real person. I then call the next day, get a real person in sales, they transfer me to service. No real person. I drive over, and get shuffled around for 15 minutes. Car was done since the first day, they just didn't call me. The rest of the experience was awful for many other reasons but listing them is not worth the time. Do not go here.