My salesperson Corie Sanderson was very helpful in keeping me up to date on the process of the i4 M50 that I ordered back in June. She provided me with pertinent information that allowed me to track my car as it went through the assembly process all the way to delivery. Her professionalism was impeccable.
Friendliness of employees that I interacted with. Will purchase another car from here and have it serviced here as well.
Great experience everyone was very easy to work with. Treated me with respect and kindness. Surprised me with a car wash and vacuum.
The service representative and technician was awesome. Just think the cost for changing a gasket was excessive. I could have gotten the same repairs done for way less than $1800.
I had a great experience at Checkered Flag Honda. The service advisors are very helpful and professional. Josh and Jonelle were very accommodating.
intake was quick and easy with my service advisor since I filled out all applicable info when scheduling the service and the waiting area was clean and comfortable.
Martine was the best. She showed me a Palisade which I like very much. She was very knowledgeable about the vehicle and features.
Polite, helpful and got the job done. The service advisor made recommendations that were helpful but did push them on me
My service rep was kind. I could here her smile through the phone! I’ve worked with her on another occasion and it was the same.
My service advisor Jason Hurwitz went above and beyond. He made sure that i was aware of the whole process from the moment i entered the service area to the time he handwd me the keys and show me where my car was parked.
Alexis was very helpful. The whole team was very professional and knowledgeable. They made the buying process very easy and ztress free. Alexis even drove the car to my home address for my son after purchased due to some logistic issues on my part.
It was very professional from scheduling through completion. I was briefed about the service cost and what maintenance was going to occur. Service representative kept me informed throughout.
Darrick is very professional. Car is poorly built. Constant problems, has become a money pit. Would not recommend buying a BMW car. will need repaired constantly. Better buy warranty because you will need it.
It took Honda 11 months to get a part in the wrong (but close color). You charged me $146 for a Honda Part that the OEM retail price is $126 dollars and then $37 dollars to dispose of the old one! That I could have bought for $106 dollars anytime I wanted from another Honda Dealer. Do you really think I am happy!!!?
Jason was very thorough explaining what needed to be done. Then, the team did all the work. It was all done in a timely manner.
Always answers all of my questions. Tends to complete repairs in a timely fashion. Easy to schedule appointments. Car is always clean after service.
Great communication, our car was ready when requested. The staff were courteous and clear. The car was clean when returned.
Using the service department's diagnositic testing as well as inspection of my vehicle's steering and suspension it was determined the estimate to repair my 16 year old (2007) RAV4 (with 209,000 miles) was cost prohibitive. This was sad news as I love that car and it still runs great with plenty of power and 26-28 mpg on long trips. However, the fact that my $25,000 investment in 2007 provided me with 15-16 years of happy, nearly troublefree driving convinced me to buy a lightly used 2019 RAV4 Adventure as a replacement vehicle. Guess you would say I am a very satisfied, loyal customer.
No pressure and an easy, informative process. I have the normal person’s aversion to car buying—especially a used car—and hadn’t done so for many years. Happily, Christian Williams was a pleasure to work with.
How everyone worked hard to get me in a car and how excited they were when I was Approved even more excited than I was. Thanks so much for all the help that was given to me
Not only was I able to get the vehicle I wanted. I actually got it earlier then expected. Very pleased with the vehicle and the service that I received.
Quick, knowledgeable service attendant. Honesty about the repairs I appreciate. The wait time is reasonable. Scheduling and appointment is much easier with lots of options.
Marquis and Kaity Sill were so nice and helpful to me, I had a very good experience , very nice people
I was able to order new Audi Q8 with all the new features that I wanted and the correct color<
Alexis and Katie were both very helpful. I was told a price and that is the number that I paid. Most of the questions I asked were answered promptly and honestly. If there was something they didn’t know they always got an answer for me and I appreciate the effort they both put in to make sure I was comfortable and confident in the decision I was making!
The sales rep, Rich, was super friendly, highly knowledgeable about the vehicle features, and answered all my questions. The showroom was clean, well lit, with drinks and snacks—perfect for my son who got roped into coming with me. I highly recommend Checkered Flag and Rich for your car buying experience.
We first went back to the dealer we previously bought our 4 Runner from. Listen to your gut people! Pretty much from the start I didn’t have a lot of trust in the person who approached us. After the little research I did in advance he said many things that were not true and changed his answers a lot. They had very limited inventory of what we were looking for (not their fault) but overall I didn’t get a good “vibe”. So as we were there, I called another dealership less than 10 miles away and asked what they had ...
Janell was both very friendly and helpful. We live a long way from the dealership and didn't want to go back home while service was being performed. She got our vehicle back quickly and provided us with updates along the way. Very helpful.
Demario was extremely helpful, and answered any question that I had. He was such a nice gentleman, & I am so thankful for my experience with him. He made buying a car super easy, and never pressured me into anything. Awesome guy!!
It was a very quick process without too much back and forth. No pressure to buy. The prices were transparent and my needs were met.
They worked on my car very quickly. They were excellent with their customer service. I most definitely will recommend them to my friends and family.
Love my new Camry! Alex was great! He was very helpful, and easy to communicate with!
Damon provided exceptional service. He was efficient and professional, and he thoroughly answered any questions I had. I would recommend him to anyone needing their car serviced here.
I had messaged Volkswagen inquiring about the 2019 Tiguan and Jay ended up calling me to set up a time. From start to finish Jay was on it, very professional and extremely knowledgeable about everything Volkswagen! Thankfully because this was my first Volkswagen since I’ve owned nothing but Toyota’s for the last 25yrs.
Mackenzie from Checkered Flag Toyota in Virginia Beach helped my husband and I with the purchase of our vehicle from the very beginning. Extremely professional, kind, and courteous. Mackenzie answered all our questions, and demonstrated great communication. Mackenzie always kept us updated on the status of our vehicle. We appreciate her professionalism and great attitude that made for a smooth transaction.
Dave Brown is Excellent!!! He is always in contact with his customers, he is the reason I go there for service!
John was great! My 2006 Element has only been serviced at this dealership. Knowing I had to wait he made sure I did not have to wait long. He gave me excellent advice as to what future service would be needed soon.
The customer service is great! I have never had a problem and I have been coming here for years. I'll continue to buy my cars at checkered flag.
All the work performed on my vehicle appears to be in good order. Overall, my grade is 2 stars due to lack luster customer service, and an inadequate process for parts delivery. Greasy door handle and door jam on driver's side was a detractor.
Purchased 2nd car from Mikel, he is great, makes it very easy and will definitely come back again.
Great customer service, kept me informed throughout the process, overall experience was very good! I liked receiving a video of my car after service completion.
Sale person Sarah Kalifa was great. The whole process of purchasing the vehicle only took 4 hours. No price negotiation. The invoice was as it was presented prior except the waranties.
Everything. The quality of the work done to my vehicle.Everone who I came in contact with greeted me or offered coffee
Reggie was great! He kept me up to date the whole time and was very explanatory. I would recommend the BMW service department.
Service writer was awesome. But was disappointed in the estimate when I took it to get a second opinion at another shop they took the time to bring me out to look at the car to show me that the items suggested were not a problem and that I didn't need to spend that kind of money for noting. Only issue that was confirmed was the oil pan leak.
Bobby was an awesome dealer. He made sure my family was taken care of. You know, we all hate when we feel like someone is trying to get over on us? He was the complete opposite. My favorite part was when he told me; how they do business now, it was so upfront! He has a great attitude all the way around the board. So patient. I recommend Bobby! He will take care of you & your family. Bobby Thank you for helping my family get the car we wanted!!!
I am always pleasantly greeted, everyone is helpful and accommodating and the waiting room is clean and pleasant. The courtesy shuttle team also deserves a shout out! Way better than an UBER!
Oh my where do I start? Bobby was one of the most experienced professionals I’ve ever met. From the time he greeted me looking at Vehicles, until the time we finalized my purchase, his disposition NEVER CHANGED! He was very kind and open to understand what I was looking for in my new car. If I must say so myself, he’s chefs kiss! He got the Job done & with such a seamless experience. He forever has a customer in me! ***HIGHLY RECOMMENDED*** THANK YOU BOBBY!
Everyone is very accommodating especially the technician who took care of my vehicle. He answered all my questions and the service was quick.
Josh Trost went out his way to communicate with me. Kept me informed of parts and schedule availability. Didn't wait no more than three minutes from when I showed up til time car was taken back to work on
Stephanie was very professional on explaining what is recommended once my car was brought back to Joe. I appreciate her honesty. I appreciate them so much that I have even referred friends who have bought from them.
Derek and CFVW crew provided excellent customer service. Made sure I understood issues they discovered and got my ok to give them couple days to resolve. He confirmed that repairs were covered under warranty. Kept me informed throughout. I drove car to Richmond from VB after pickup and engine felt and sounded great. Feel comfortable my daughter is driving a safe and reliable car.
Wonderful experience everyone was extremely helpful and very knowledgeable would but here again. Would recommend to all of my friends
Drop off and pickup service, service writer was friendly and courteous. Shuttle drivers were friendly and as well. Service area was clean and in new condition
Kaity was very helpful! I got the car I wanted with zero wait. My experience was fast and efficient. Love my car!
This was my sons first vehicle purchase, and we had the opportunity to work with two people on your sales team, Mackenzie and Sara. I must admit both young ladies were a pleasure to work with. They were both professional, thorough and very sensitive to our needs. We felt no pressure to buy and truly felt like were genuine it trying to make sure we were happy with our decision.
Your facility is always clean and your staff is always friendly and helpful. The Service Advisor David Brown always keeps us informed and updated on our services. He is always friendly and informative whenever we need assistance or service. We are very grateful to have him as our Service Advisor.
Quick and professional service, in a super clean and comfortable facility. The service advisor was smart and engaged. This is my go to Honda store for many years.
The experience was like no other when buying a buy. I felt that my time was actually valued during the whole process. William Bailey did everything he could while we were at the dealership which we appreciated. Lastly, the most memorable part was walking down the red carpet to receive the keys with the other workers clapping. I have never experienced anything like that, it was truly memorable.
Service writer knowledgeable and timely assistance for my concern. I received excellent service at Checkered Flag VW. The parts and service departments are always friendly and helpful.
In the end Janell brought my vehicle home to me! I needed a ride back to dealership and all sorts of wires got crossed! The next morning, My service writer, Janell went above and beyond! She brought my vehicle home to me! Thank you Janell Boone
Work was done on time and good job.The car was washed and very clean when it was returned. We definitely be returning to this dealership.
I had my Toyota Tundra in for routine maintenance and the staff is wonderful. My service advisor Stephanie Torres was amazing. Very knowledgeable and helpful.
Good service. Good tech service. Service advisor is the best. Because of the efficient process I will always bring my car here.
Steven Wardell was great to work with and made the process quick and painless.
My advisor Jason got me in and out quickly as I needed a replacement tire immediately and I had no appointment. He checked on me throughout my visit and made sure I was comfortable.
Communication and ease of appointment scheduling and access was unmatched. No complaints. Agent was attentive and prompt. Same day repair.
There was always good communication, Mr. Samuels was knowledgeable in all aspects and kept me up to date with everything regarding the vehicle status.
Easy honest quick Mike was great made the process simple. Will be back when I’m ready for my next Audi.
Loved Josh my Tech...he worked hard, swift and seemed very caring of my car! great customer service. The repair tema also worked hard and fast . thenk you!
Service has been consistently efficient, thorough and always with a smile in a comfortable atmosphere with coffee and hot chocolate at hand (freebies).
The service was great and I didn’t have to wait long. I really enjoy their service and they are always friendly
Leon was extremely helpful and knowledgeable. He was not pushy or over pressuring for us to buy like I’ve experienced at some other dealerships. He looked for cars for me on other lots when they didn’t have the perfect match on site. He even came back in on his day off to make sure my new car was ready to go when I came to pick it up.
I was promptly checked in. The desired services were confirmed. I had some questions which Josh kindly answered. The work was completed in a reasonable time. Check out was quick and Josh went over recommendations found on the Mulit-point inspection. No additional services were pushed on me.
Service advisor, Amy, was great. Knowledgeable, focused and responsive. Replaced FOB battery quickly and addressed the intermittent “engine stop function.” Great job!
The service advisor is very helpful, patient, and polite. Check details, ask questions to make sure I am aware of what is going on. Great service.
I was given the opportunity to meet the mechanic who was working on my car, and was given a shuttle ride to my place and back. It blew my mind because dealers just don’t do these things any more. They certainly never did in Atlanta where I’m from. Thank you.
Great service on vehicle. Bay personnel might need training on how to look at appointments to ensure no confusion. Was there on time but bay personnel said not appointment.
custom ordered a Jeep and worked with Kristi. she was awesome to work with throughout the whole process.
Awesome to work with. Very responsive and kept me and my wife informed throughout the entire process of custom ordering our jeep.
I recently purchased a 2022 Jeep Gladiator from John Spensieri at Checkered Flag CDJR. This was the easiest purchase of an automobile I have mad in 35 years. I drove 8 hours to get my vehicle from Checkered Flag and John because it was a new vehicle with the options I wanted thousands cheaper than anything near me. John is a great guy who keeps his word and the dealership was the same. I would recommend the business and John to anyone looking to make an automobile purchase.
Have been servicing my personal vehicles as well as having family members vehicles serviced at several of the Checkered Flag locations and have always been pleased with the service. Recently had my sister-in-laws vehicle serviced at this location. Service was performed efficiently and as explained. Thank you!
The representative was very helpful, knowledgeable and professional from the moment I was approached, and kept me informed throughout the day till I picked up my vehicle
Nick Rios was amazing. He was so helpful. He explained everything in detail. He was patient and took his whole day to help me choose the right car for my needs
Staff was extremely friendly, and kept me informed of the status through out the service. Would recommend. Prices were competitive.
Corie Sanderson was the ideal sales advisor. She kept me informed about the status of the delivery of my X3 even sending me videos of the car when it arrived at the dealership. All paperwork was well organized and easy to complete. Tatiana, the BMW Genius, did a great job with her one on one instruction with me on operating the X3. It was all a great, professional experience.
By and far the best experience dealing with trading and purchasing cars ever! Demario is the best! He is professional, friendly and very knowledgeable. The whole staff is amazing to work with.
The service rep was very courteous and the service to my vehicle was completed as expected on the day promised.
Service was very pleasant and efficient. I was a walk in at 7 am. I was hoping to have my oil change done in time for me to make an 11:15 appt. Thanks to her efficiency I made my meeting.
It can be agonizing to search for a vehicle online with so many options and dealerships. I'm glad I found what I was looking for at Checkered Flag Toyota. Alan and Mackenzie kept me informed prior to the sale and each provided positive support before and during the purchase process. My wife loves her Highlander and we will likely be back!
My service advisor Joe was so nice and informative. I needed to take care of the airbag recall and asked about several other items of concern. The service department checked it out and Joe explained all in a way that was easily understood with reports from the technician to back it up. Nicely done!
Just recently purchased a 2022 Dodge Ram 2500! I live half way across the U.S. and my experience with Checkered Flag was exceptional and the process went very smooth. Angelo was my salesperson and he answered all my questions and even sent me videos of the truck! I am beyond pleased to have worked with Angelo throughout the entire buying process. I flew down and was also pleased to work with Byron as well! Checkered Flag CDJR also don't hit you with any hidden fees like many other dealerships nationwide. I highly recommend buying from here!
Great dealership to work with. They actually care about their customers and not just their bottom line. They gave a great offer for our trade in and helped us get the best deal on a new vehicle. They were extremely professional and knowledgeable. We worked with Kristi, she was fantastic and saw through every aspect of the process to make sure things went smoothly.
Fast and friendly service, our advisor Victoria kept us informed on the status of our Audi nearly on a daily basis.
Great communication was very good!! It was hands down the best service I have ever had!! I will only shop for cars from here!!
Checkered Flag was great to work with. Very refreshing from other dealerships. You work with a genuine person that actually wants you to get what is best for your situation. Kristi was fantastic!! She went above and beyond to ensure that we were well taken care of. She spent a lot of time with us and we really appreciate all her knowledge and hard work.
The service provided to us by Kristi was phenomenal! This is the best dealership I have dealt with in the entire area! And by far the best sales representative I have EVER had. Nothing but kind words about this dealership